Aperture
by Radly

Aperture Terms of Service

Last updated: 6 October 2026

Aperture is a booking, front desk and workflow platform for medical imaging clinics, operated by Radly ("we", "us"). These terms are an agreement between Radly and the clinic that subscribes to Aperture ("the clinic", "you"). They apply to Aperture only - they are separate from, and do not change, the terms that govern the Radly patient marketplace at radly.com.au.

1. The service

Aperture provides appointment scheduling, online bookings, patient records, referral management, worklists, reporting workflow, patient messaging (SMS and email), billing summaries and related tools for imaging clinics. We host and maintain the platform; you use it through a web browser. We may improve or change features over time, and will not remove core functionality you rely on without reasonable notice.

2. Your responsibilities

  • You are the health service provider. Aperture is administrative software - it does not provide clinical advice, and all clinical decisions, screening judgments and reports remain the responsibility of your practitioners.
  • You control who has access. Staff accounts, roles and sign-in numbers are managed by your owners and managers. Keep them accurate, remove staff who leave, and don't share logins.
  • You are responsible for the accuracy of the information you publish through Aperture (available times, prices, preparation instructions) and for confirming or declining online booking requests promptly.
  • You must have a lawful basis to enter patient information into Aperture and must comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any state health records legislation that applies to your practice.

3. Patient data

Your patient data stays yours. We host and process it on your behalf so the platform works, as described in the Aperture Privacy Policy. Each clinic's data is separated from every other clinic's. On termination you can request a full export of your patient, appointment and report data in a standard format, and we will provide it within 30 days.

When we handle your patient data we will:

  • use it only to provide Aperture to you, keep it secure, and for the other purposes in the Aperture Privacy Policy, and never sell it or use it for advertising;
  • take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure;
  • keep the database, files and backups in Google Cloud's Sydney region, and tell you before we add a provider that stores patient records outside Australia. SMS content is processed by Twilio in the United States, and email is sent through Amazon Web Services in Sydney;
  • tell you promptly about any suspected data breach affecting your records and help you assess and respond to it;
  • help you respond to patient requests for access or correction; and
  • make sure our staff and contractors who can access patient data are bound by confidentiality.

You are responsible for telling your patients how you handle their information (including that you use Aperture and the providers listed in the Aperture Privacy Policy), for the accuracy of what you record, and for anything you send outside Aperture, such as report letters you download and email yourself.

4. Fees

Aperture is offered on a trial or a monthly subscription per location, as agreed with you in writing. Fees are billed in Australian dollars. We will give at least 30 days notice before any price change takes effect. If an invoice is unpaid well past its due date we may suspend access after notice, but we will never withhold an export of your own data.

5. Acceptable use

Don't use Aperture to send spam, to store data unrelated to running your clinic, to probe or overload the service, or to infringe anyone's rights. Patient messaging exists for appointment communications - confirmations, reminders, preparation and results notifications - not marketing without consent.

6. Availability and support

We aim to keep Aperture available at all times and host it in Australia, but no software is perfect and outages can happen. We take backups and will restore service as quickly as we can. Support is available at support@radly.com.au. Keep your own processes for extended outages, as any prudent practice does.

7. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim connected with Aperture is limited to resupplying the service or refunding the fees you paid in the 3 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss. We are not liable for clinical outcomes, missed diagnoses or decisions made by your practitioners.

8. Termination

You can cancel at any time with 30 days notice, and your subscription ends at the close of the billing period. We can terminate for material breach that isn't fixed within 14 days of notice. After termination we keep your data for up to 90 days so you can request an export. We then delete it from Aperture's live systems on your written instruction, or at the end of that period unless you ask us to keep it longer, and confirm to you in writing when it is done. Backup copies are removed as backups expire (up to 14 weeks).

9. Changes and governing law

If we update these terms we will notify the clinic's owner by email at least 14 days before changes take effect. Continued use after that date is acceptance. These terms are governed by the laws of Victoria, Australia.

Contact

Radly - support@radly.com.au - radly.com.au